support.candlescience.comCandleScience Support
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Title:CandleScience Support
Description:Log in Sign up Toggle navigation Shop Candle-Making Supplies Shop Soap-Making Supplies More Learn Candle Making Learn Soap Making Inspiration Simple Steps For Help! SHIPPING UPDATE As of May 18th, we
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support.candlescience.com |
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Log in Sign up Toggle navigation Shop Candle-Making Supplies Shop Soap-Making Supplies More Learn Candle Making Learn Soap Making Inspiration Simple Steps For Help! SHIPPING UPDATE As of May 18th, we have suspended our same-day shipping guarantee. We will do our best to ship all orders without interruption while taking the necessary steps to ensure our team and customers are safe. In-person pickups at our NC and NV facilities are unavailable until further notice. You can view your order status and tracking information by visiting your account page. COVID-19 UPDATES We're open and following the NCDHHS, NVDHHS, and Center for Disease Control's guidance and recommendations for businesses. Please visit our Coronavirus Response Page for the latest updates. NEED TO CHANGE YOUR ORDER? View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins. 1.) Search The quickest way to get help! Over 90% of customer questions answered here. 2.) Browse FAQs CANDLE MAKING HELP Most Popular Candle Making FAQs: How do I figure out what wick size to use? What wax should I use? How much fragrance oil should I add to melted wax? What temperature should I add fragrance oil to melted wax? How do I get the fragrance to smell stronger? See All Candle Making Help FAQs SOAP MAKING HELP Our Top Soap Making FAQs: What soap making supplies do I need to get started? How much fragrance can I add to Melt and Pour soap? Which Melt and Pour Soap base should I use? What dyes can I use with Melt and Pour soap? Can I add additional ingredients to the soap? See All Soap Making Help FAQs ORDER AND ACCOUNT HELP Our Top Ordering and Account FAQs: What is the return and refund policy? How long will UPS shipping take? Is international shipping available for my order? Can I pick up an order? How do I get wholesale pricing? What is an AVS mismatch error? See All Order and Account Help FAQs 3.) Contact Us We reply Mon-Fri within 24-48 hours. Email Us Request a Callback via Help Button Text Us 919-891-6226 Monday: 11:00am-5:00pm EST | Tuesday-Friday: 10:00am-5:00pm EST You have successfully subscribed to our newsletter Uh no! We were unable to subscribe you to our newsletter. Please try again. If the problem persists email us at support@candlescience.com . Get Started Tutorials Inspiration Wick Guide Videos Customers Help and Support Shipping Times Returns Wholesale CandleScience About Us Privacy Statement Conditions of Use Newsletter Archive GET IN TOUCH M |11:00AM-5:00PM ET T-F |10:00AM-5:00PM ET Send Us A Message © 2004-2020 Candle Science Inc....
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